Editor's introduction: "Customer success" is a category email list new term, but not a new thing. "Customer success" has always been a part of businesses, but the way they achieve customer success varies from business to business. The author of this article shares his thoughts on category email list and how to work successfully with clients, hoping to help you. Share a little bit of personal thoughts on customer success work, and also on the way to explore the customer success path of the developing apaas platform. 1. Why companies should set up a customer success team Modern information software is no longer a simple tool for performing repetitive or complex tasks.
These softwares can carry the management ideas of customers. Employees spend most of their time working online through software, so a good set of software is a set of solutions, a set of workflows, and a set of methodology. What the customer pays for is a software, a category email list product, but in fact what he really needs or hopes to really generate value is a methodology. If it is a large-scale software, when promoting it at the internal employee category email list level, it is not a methodology or a vision, but the real efficiency and benefit improvement of the business department. It often does not happen naturally in a company that employees use and make good use of software.
It requires software companies to category email list provide services so that customers can experience the methodology carried by software from purchasing a product to improving business benefits. If the customer cannot use the methodology, he may not appreciate the core category email list value of the product, and it may be difficult to renew the second year, and it may even be difficult to repay the first installment. The value of customer success teams The customer success team, whose responsibilities should not stop at the shallow end of responding to messages, should be doing higher-quality work that is more valuable to the company.